Rapid KL had 31 rail disruptions in 2025, down 87% in 3 years – Loke stresses on fast action, good comms

Prasarana, which provides rail and bus public transport under the Rapid name, reported 31 incidences of rail disruptions in the Klang Valley in 2025. That’s a reduction from the 71 incidences in 2024 and 118 in 2023. Back in 2022, there were 252 disruptions. We’re looking at an 87% reduction in three years.

This was pointed out by transport minister Anthony Loke, who visits Prasarana every January to look at the public transport operator’s report card. He thanked the company’s rank and file as well as leadership for the improved performance.

“Ideally, we want zero disruptions. But I acknowledge the hard work of Rapid Rail engineers in creating a new maintenance culture. Without their efforts, the number of incidences would not fall by 87% in three years,” Loke said.

However, Loke pointed out that the public’s perception towards public transport is based on experience and not statistics.

“Although the disruption trend is down, if the user encounters several bad experiences, they will no longer choose public transport. This is what’s described as ‘behaviourally fragile’ in the Khazanah Research Institute report. Hence, I stressed to Prasarana that whenever a disruption happens, they have to be quick in activating a contingency plan and communicate effectively to users,” he said.

The Seremban MP added that he’s aware of the recent pattern of disruption caused by cable theft, and the efforts being taken to overcome the problem – more on that here. “We will work hard to continue reducing the amount of disruptions this year,” Loke pledged.